Frequently Asked Questions

Welcome to Best Choice Store’s FAQ section! We’re here to help answer your questions about our premium pet and equine products, shipping policies, and more. Below you’ll find answers to our most commonly asked questions.

Product Questions

Q: What types of products do you specialize in?
A: We specialize in premium quality products for horses, dogs, and cats, including feed, tack, accessories, and supplements. Our inventory is carefully selected to meet the needs of discerning pet owners and equestrians.
Q: Are your products suitable for all breeds and sizes?
A: Yes! We carry products suitable for various breeds and sizes. If you’re unsure about sizing or product suitability, please email our customer service team at admin@purinazone.com with details about your animal.
Q: Do you carry sensitive-stomach or special diet formulas?
A: We offer a selection of specialized formulas, including sensitive-stomach options and premium diet-specific feeds. Look for these options in our product descriptions or contact us for recommendations.

Shipping & Delivery

Q: How long does shipping take?
A: After 1-2 business days for processing, delivery times are:
• Standard Shipping: 10-15 business days via DHL/FedEx ($12.95)
• Free Shipping: 15-25 business days via EMS (for orders over $50)
Q: Do you ship worldwide?
A: We ship globally except to some Asian and remote regions. During checkout, our system will confirm if we can deliver to your location.
Q: How are temperature-sensitive products shipped?
A: Premium animal feeds and sensitive products receive special temperature-controlled handling to maintain quality during transit. These items are shipped with appropriate insulation when needed.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 15-day return policy from the delivery date for unused products in original packaging. For fragile equine equipment or opened pet food, please contact us for special handling instructions.
Q: My order arrived damaged. What should I do?
A: We’re sorry to hear this! Please email admin@purinazone.com within 3 days of delivery with photos of the damaged items and packaging. We’ll arrange for a replacement or refund.
Q: Can I exchange an item for a different size or product?
A: Absolutely! Contact our customer service team within 15 days of delivery, and we’ll guide you through the exchange process. You may need to return the original item first.

Payment & Accounts

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Q: Is my payment information secure?
A: Yes! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Q: Do you offer subscription options for regular purchases?
A: Currently we don’t offer subscriptions, but you can take advantage of our free shipping on orders over $50 when stocking up on your animal’s regular supplies.

Customer Service

Q: How can I contact customer service?
A: Our animal-loving team is happy to help! Email us at admin@purinazone.com for prompt assistance with any questions about products, orders, or deliveries.
Q: Do you have a physical store location?
A: Our headquarters and warehouse are located at 4441 Canis Heights Drive, Los Angeles, US 90071, but we operate primarily as an online store to serve our global community of animal lovers.
Q: Can I get advice about which products are right for my pet/horse?
A: While we can’t provide veterinary advice, our knowledgeable staff can share general product recommendations based on your animal’s breed, age, and needs. Contact us with details about your pet!

At Best Choice Store, we’re committed to providing premium products and excellent service for your beloved animals. If you don’t see your question answered here, please don’t hesitate to reach out to our friendly customer service team.