Shipping & Returns Policy

At Best Choice Store, we’re committed to providing premium horse tack, pet accessories, and specialty feeds to equestrian and pet lovers worldwide. We want you to be completely satisfied with every purchase, which is why we’ve created this straightforward shipping and returns policy.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your needs:

• Standard Shipping ($12.95):
  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking and insurance
• Free Shipping (Orders over $50):
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment

International Shipping

For international customers:

• You are responsible for any customs fees, taxes, or import duties
• These charges are not included in the product price or shipping cost
• Please check with your local customs office for potential charges before ordering

Returns & Exchanges

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

• Items must be unused, in original packaging with all tags and accessories
• Proof of purchase is required
• Items must be in the same condition as received

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened or used specialty feeds (due to contamination risks)
• Personalized or custom-made tack items
• Items marked “Final Sale” on the product page

How to Return an Item

Follow these simple steps:

1. Contact Customer Service
   Email us at admin@purinazone.com within 15 days with:
   • Subject: Return/Exchange Request – Order #[Your Order Number]
   • Details of items you wish to return/exchange
   • Reason for return
   • Your contact information
2. Receive Return Authorization
   Our team will respond within 1-2 business days with:
   • Return instructions
   • RMA number
   • Return shipping address
3. Package and Ship Your Return
   Include in your package:
   • Original packing slip or order confirmation
   • Copy of return authorization email
   • All items in original packaging

Refund Processing

Once we receive and inspect your return:

• Refunds are processed within 3-5 business days
• Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping fees are non-refundable unless the return is due to our error
• Depending on your payment provider, it may take additional time for the refund to appear on your statement

Exchanges

For exchanges:

• We’ll ship the replacement once we receive your return
• If the exchange item is higher value, you’ll be charged the difference
• If the exchange item is lower value, we’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at admin@purinazone.com
• Include photos of the damaged item and packaging
• We’ll arrange for a replacement or refund at no additional cost

International Returns

For customers outside the United States:

• Return shipping costs are your responsibility
• Customs fees and import duties are non-refundable
• Mark package as “Returned Goods” to avoid additional customs charges

Need Help?

Our customer service team is happy to assist with any questions about shipping, returns, or exchanges.

Contact us at:

• Email: admin@purinazone.com
• Mail: Best Choice Store, 4441 Canis Heights Drive, Los Angeles, US 90071