Welcome to Best Choice Store (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website www.purinazone.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Store and Products

Best Choice Store specializes in premium equestrian and pet care products, including:

• Horse tack and accessories
• Pet supplies for dogs and cats
• Specialty animal feeds

We serve equestrian enthusiasts and pet lovers worldwide, except in certain Asian countries and remote areas as specified on our website.

2. User Responsibilities

2.1 Account Creation

When creating an account or making purchases, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized account activity

2.2 Prohibited Activities

You may not:

• Use our site for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Use automated tools to scrape or copy content
• Misrepresent your identity or provide false information

3. Product Information

3.1 Product Descriptions

We strive for accuracy in product descriptions, images, and pricing. However, minor variations may occur. If you receive a product that significantly differs from its description, please contact us immediately.

3.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Intended Use

Our products are designed for animal use only. You agree to use all products as intended and according to manufacturer guidelines.

4. Orders and Payments

4.1 Order Process

By placing an order, you make an offer to purchase which we may accept or decline at our discretion. Order acceptance occurs when we send a confirmation email.

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the full amount to your selected payment method upon order confirmation.

4.3 Pricing and Taxes

All prices are in USD. International customers are responsible for any customs fees, taxes, or import duties, which are not included in product or shipping costs.

5. Shipping Policy

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

We offer:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

5.3 Delivery

Delivery times are estimates only. We are not responsible for delays caused by carriers, customs, or other factors beyond our control.

6. Returns and Refunds

6.1 Return Policy

We accept returns and exchanges within 15 days of delivery. To be eligible:

• Items must be unused, in original packaging with all tags
• Proof of purchase is required
• Items must be in original condition

6.2 Non-Returnable Items

The following cannot be returned:

• Opened or used specialty feeds
• Personalized or custom-made tack items
• Items marked “Final Sale”

6.3 Return Process

Contact us at admin@purinazone.com within 15 days to initiate a return. You are responsible for return shipping costs unless the return is due to our error.

6.4 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. Original shipping fees are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or our licensors’ property and is protected by copyright laws. You may not use any content without our express written permission.

8. Liability Limitations

8.1 Product Use

We are not liable for any injury, damage, or loss resulting from improper use of our products. Always follow manufacturer instructions.

8.2 Website Use

We provide our website “as is” without warranties of any kind. We are not liable for any damages resulting from your use of or inability to use our site.

8.3 Force Majeure

We are not liable for delays or failures in performance due to events beyond our reasonable control.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details about how we collect, use, and protect your information.

10. Changes to These Terms

We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date. Your continued use of our site constitutes acceptance of the updated terms.

11. Governing Law

These Terms shall be governed by the laws of the State of California, USA, without regard to its conflict of law provisions.

12. Contact Us

For questions about these Terms or any other inquiries:

Email: admin@purinazone.com
Mail: Best Choice Store, 4441 Canis Heights Drive, Los Angeles, US 90071